dkok 40k Privacy Policy

1 Introduction and Scope

dkok 40k is an online gaming and betting platform that provides casino games, slots, live casino, and various sports betting services including cricket for users in Bangladesh. This privacy policy ("Policy") applies to the dkok 40k website, mobile app, and all related digital services.

The purpose of this policy is to inform all registered and unregistered users of our platform how their information is processed. Please read this policy carefully before using the platform. To get a clear understanding of all rules related to our services, we also encourage you to read our Terms and Conditions.

This policy has been prepared in line with the Bangladesh Information and Communication Technology Act and applicable international data protection standards. dkok 40k gives the highest priority to user privacy and is committed to protecting data.

2 Information Collection

dkok 40k collects user information in various ways. The information collected is divided into the following categories:

2.1 Information Collected at Registration

Information we collect when you create an account:

• Full name (first name and last name)
• Date of birth (for age verification)
• Email address
• Mobile number
• Current address
• Preferred currency and language

2.2 Information for Identity Verification

The following documents may be requested to verify your account and keep financial transactions secure:

• National ID (NID) or passport copy
• bKash, Nagad, or Rocket account number (for payment verification)
• Bank account details (for bank transfers)
• Proof of address document (where applicable)

2.3 Automatically Collected Information

The following information may be collected automatically while using the platform:

• Device information (model, operating system, browser version)
• IP address and connection time
• Game play history and transaction records
• Time spent on the platform and session information
• Cookie and local storage data

3 Purpose of Using Information

dkok 40k uses collected information only for the following legitimate purposes:

• Account Management: To handle registration, verify logins, and keep accounts secure.
• Processing Financial Transactions: To complete deposit and withdrawal requests — via bKash, Nagad, Rocket, and bank transfer.
• Customer Support: To resolve your issues through live chat and email.
• Bonuses and Promotions: To correctly deliver offers applicable to you, such as the 200% welcome bonus and VIP cashback benefits.
• Responsible Gaming: To detect unusual betting behaviour and take necessary precautionary steps.
• Security and Fraud Prevention: To prevent fraudulent activity and maintain platform security.
• Legal Compliance: To keep records required by applicable laws and regulations.
• Service Improvement: To improve platform performance, game variety, and user experience.

Your information will not be used for any purpose beyond those listed above. To learn about the specific rules governing use of information, visit our About Us page, where the platform's operating principles are discussed in detail.

4 Information Storage and Security

dkok 40k follows industry-standard technical and organisational measures to protect user information.

4.1 Technical Security Measures

• SSL Encryption: All data transmission on the website and app is encrypted using SSL/TLS technology.
• Data Encryption: Sensitive information is stored in an encrypted state on our servers.
• Firewall Protection: Advanced firewall systems prevent unauthorised access.
• Two-Factor Authentication: OTP-based verification for accessing your account.
• Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.

4.2 Data Retention Period

User information is retained while the account is active. Even after an account is closed, certain information may be retained for a specified period in accordance with legal requirements and obligations to keep financial transaction records. Once the retention period has passed, data is securely deleted or anonymised.

4.3 Server Location

dkok 40k's data servers are housed in data centres with international-standard security facilities. All necessary security measures are ensured when transferring data.

5 Sharing Information with Third Parties

dkok 40k does not sell your personal information or disclose it to third parties without authorisation. However, information may be shared in the following limited circumstances:

• Payment Processors: Relevant payment information is shared with bKash, Nagad, Rocket, and banking partners to complete financial transactions. These partners have their own privacy policies.
• Game Software Providers: Game studios such as Pragmatic Play, PG Soft, JILI, Evolution, or Spribe may receive the minimum session information necessary to operate games.
• Legal Authorities: Providing information to the relevant authorities may be mandatory as part of a court order or legal investigation.
• Security Partners: Specialist firms may be engaged to prevent fraud and ensure cyber security — limited strictly to the information necessary.

All third-party partners are bound by agreement to follow the privacy standards set by dkok 40k. We never sell your information to other organisations for marketing purposes.

6 Cookies and Tracking

Cookies and similar technologies are used on the dkok 40k website and app. Cookies are small text files stored in your browser or on your device.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: Help remember your preferences (language, game category).
• Analytics Cookies: Used to analyse platform usage and improve the service.

6.2 Cookie Controls

You can disable non-essential cookies from your browser settings. However, disabling cookies may cause some platform features to not work properly.

7 Your Rights

As a dkok 40k user, you have the following rights over your own information:

• Right to Access: You have the right to request to view the information stored in your account. Our support team is ready to process this request.
• Right to Rectification: You can request correction of incorrect or incomplete information through your account settings or via customer support.
• Right to Erasure: The right to request deletion of information in certain circumstances and beyond legal obligations.
• Right to Object to Processing: The right to object to certain types of use of your information, including marketing communications.
• Right to Data Portability: The right to request your information in a structured format where applicable.

To exercise these rights, contact us 24/7 via live chat or email. For guidance on using the platform responsibly, visit our Responsible Gaming page.

8 Protection of Minors

dkok 40k strictly enforces a 21+ age policy. Use of the platform by anyone under the age of 21 is strictly prohibited.

Date of birth verification is mandatory during the registration process. We may request identity documents in suspicious cases. If an account belonging to someone under 21 is identified, it will be immediately closed and the associated information will be deleted.

We do not knowingly collect or hold any information from minors. If a parent or guardian believes their child has accidentally registered, please contact us promptly.

9 Policy Changes

dkok 40k reserves the right to update this privacy policy as needed. If significant changes are made to the policy, users will be notified at their registered email address or a clear notice will be posted on the platform.

Continued use of the platform after changes have been made will be taken as acceptance of the updated policy. For this reason, we recommend reviewing this page regularly.

For questions about the history of policy changes or general enquiries about our services, visit the FAQ page, which contains detailed answers to frequently asked questions.